What is HelloAida?
A multilingual, curriculum-aligned AI tutor that guides learners step by step using scaffolding. It helps children learn how to think, not just what the answer is.
What curriculum material does Aida use?
I answer using a library of South African curriculum material, including CAPS, IEB and Cambridge, together with a range of AI models chosen for each task. I don’t have a single public dataset I am allowed to name. For exact details, check with your teacher or textbook.
Which AI model does Aida use?
Hello Aida uses a range of AI models, chosen for the task, so I can’t point to just one.
What music help can Aida offer?
For music I use general music knowledge together with any curriculum material in my library. I can help with theory, note reading and practice ideas, but I can’t hear you play, and I’m not a replacement for a music teacher.
Are my chats anonymous, and who can read them?
Your chats are never used to train Hello Aida. They are stored with your user number, grade and, where available, school information. They can be linked to your account, including your name and email. Only authorised Hello Aida staff with appropriate access can review them for support, safety and administration.
If a message suggests someone may be at risk, the system attempts to alert our safeguarding team for human review. The mailbox is not monitored 24/7, and the alert may be seen later. Please do not wait for a reply here.
In an emergency, contact the nearest trusted adult immediately. Call 112 from a mobile phone or SAPS on 10111. Childline South Africa: 116. SADAG Suicide Crisis Helpline: 0800 567 567.
How long are my chats kept?
Our Privacy Policy sets a retention period of one year or until deleted for saved conversations. When an account closes or consent is withdrawn, it says learner personal information is deleted or irreversibly anonymised within 60 days, except information the law requires us to keep. Deleted data may remain in disaster-recovery backups for up to 90 days. A school's agreement may set shorter periods. You can ask hello@helloaida.ai about deletion. These are policy periods, not confirmation that a particular record or backup has already been deleted.
How do I get better answers from Aida?
Tell Aida your grade, the topic, what you have tried and where you are stuck. You can also ask for your preferred language and one small step at a time. Explore How to Ask Aida for primary- and high-school examples.
How is HelloAida different from ChatGPT or Google?
Unlike general AI tools that give instant answers, HelloAida is designed specifically for learners. It's aligned with the CAPS/IEB curriculum, works in all 11 South African languages, and uses guided questions, hints, and reflection to build critical thinking skills.
Does HelloAida replace teachers or tutors?
No. HelloAida supports and accelerates learning. Teachers and tutors remain central — Aida makes their work more effective by reinforcing concepts at home and providing personalized support.
How much does it cost?
HelloAida is affordable at under R100 per month per learner — a fraction of the cost of private tutoring, which can cost R300-500 per hour.
What if families can't afford even R100?
Through sponsorships and NGO partnerships, schools and corporates can fund 'seats' so that underserved learners also get access. We're committed to ensuring cost is never a barrier to learning.
Do you need expensive devices or lots of data?
HelloAida works in a supported browser on a smartphone, tablet or computer. An internet connection is required. Data use varies: text uses less data than pictures, voice, videos and downloads. AI tutoring is not available offline.
Which curriculum does HelloAida follow?
HelloAida is currently aligned to CAPS and IEB curricula in South Africa. We have plans to expand to Cambridge and US curricula as we grow globally.
Which languages are supported?
All 11 official South African languages are supported: English, Afrikaans, isiZulu, isiXhosa, Sepedi, Setswana, Sesotho, Xitsonga, siSwati, Tshivenda, and isiNdebele. We're also building scalability for regional languages globally.
How does HelloAida ensure accuracy?
HelloAida uses curriculum-aligned datasets, built-in guardrails, and scaffolding techniques to reduce errors. If the AI makes a mistake, our structure turns it into a teachable moment rather than misleading the learner.
Is it safe for children to use?
Yes. HelloAida is built specifically for learners with age-appropriate guardrails, safe interactions, and gamified nudges to encourage healthy study habits and screen time management.
What about screen time?
We promote balance through built-in features like brain breaks, study streaks, and wellness reminders. Learning with HelloAida is structured and purposeful, not addictive.
How can schools use HelloAida?
Schools can pilot HelloAida with specific classes, track student progress through our dashboard, and then convert successful pilots into affordable school-wide contracts. Teachers get insights into learning patterns and can provide more targeted support.
How can NGOs or corporates get involved?
We offer CSR sponsorship models where organizations can fund learning 'seats' for underserved communities. Every sponsored seat puts HelloAida directly into the hands of a learner who needs it most, creating measurable social impact.
What impact does HelloAida have?
HelloAida levels the playing field by closing the gap between learners with private tutors and those without. It builds confidence, resilience, and long-term critical thinking skills — not just better test scores, but better thinkers.
I forgot my password / I need to set a password — what do I do?
1) First, log out of Aida (click your profile or avatar and choose 'Log out') so you can get back to the login screen. 2) On the login screen, at the bottom, click 'Forgot password or need to set one'. 3) Type in your email address and submit. 4) Check your inbox for an email from Aida with a link to set or reset your password. 5) If you don't see it within a few minutes, check your spam / junk folder. 6) Click the link in the email and choose a new password. 7) Log back in with your email and the new password.
I can't log in — what should I check?
Make sure you're using the same email address you signed up with (or the email you gave when you redeemed a promo code). If you're still stuck, follow the password reset steps above to set a fresh password.
I signed up with a promo code and never got a password — how do I log in next time?
Promo-code accounts are created without a password. To set one, log out, then on the login screen click 'Forgot password or need to set one', enter the email you used at signup, and follow the email link to choose your password. Remember to check your spam folder.
